UX research in a huge agile project at CitiHandlowy
In early 2016 CitiHandlowy has launched a huge IT project: we’re building a brand new e-banking platform for consumer banking customers. The platform will be dedicated to Polish customers and available in 2017 on all types of devices, due to RWD technology. The scrum teams are working simultaneously in several locations, including Singapore, Shanghai and Warsaw, as a headquarters of the whole initiative. My role is to bring users’ perspective into the project: define their needs, design and run user research, and eventually, make sure the research conclusions are taken into consideration by UX designers and developers.
In my speech I’ll focus on challenges I’ve been encountering as a UX researcher in an agile project of such a huge scale. And also on the solutions that I’ve came up with so far. They are derived from lean approach and based on my own 10-year experience as a researcher. In particular I’ll discuss the initiation phase of the project and the importance of well based assumptions, KPIs and personas. I’ll show how we approached the user story writing phase, how we set up the cooperation between business teams, developers, UX designers and researchers and, eventually, what methods we use to collect instant feedback keeping the pace of the project.